Job opportunity: Engagement Manager - Australasian College of Paramedicine

About the role

• Location: Wellington Central, Wellington (remote), Auckland
• Full-time

Are you a relationship builder with a passion for member engagement and community connection and advancing paramedicine and health outcomes? We're looking for an Engagement Manager to join our remote team at the Australasian College of Paramedicine (the College).

This full-time role (32 hours across 4 days) is ideal for someone with strong member services experience who's ready to lead engagement initiatives, support regional activities, and help us connect with paramedics, student paramedics and the broader health community across Aotearoa New Zealand and Australia.

This role involves building and nurturing relationships with industry partners, service providers, universities, and other stakeholders to expand opportunities for our members and strengthen the profession. You'll oversee member engagement strategies, work closely with regional coordinators and the events team, and collaborate across the organisation to deliver meaningful programs and services. This is a hands-on leadership role in a purpose-driven, values-based organisation.

What you'll be doing

• Develop and execute engagement and retention strategies to grow membership and connection across Aotearoa New Zealand and Australia
• Oversee member services, regional engagement activities, webinars and support the delivery of events
• Lead and support engagement officers and other staff in engaging paramedics and students across both countries
• Build culturally responsive engagement approaches that honour Te Tiriti o Waitangi
• Work collaboratively with the Marketing and Communication team to promote membership and engagement activities
• Manage the development of new member content, programs, and engagement initiatives
• Attend and host engagement activities and events
• Provide strategic advice on engagement and advocacy activities in Aotearoa New Zealand
• Travel across Aotearoa New Zealand and to Australia on a regular basis (4-6 times per year)

Role detail

This is a full-time role (32 hours across 4 days) offered initially on 12 month contract with opportunity to extend.

The College has a remote-based, work from home workforce, meaning the Engagement Manager will work from their own home office and can be based in any location in Aotearoa New Zealand, preference for Wellington or Auckland.

What we're looking for

Essential:

• Minimum 3 years' experience successfully leading a team (employees and contractors), including working with other managers
• Demonstrated experience (minimum of 3 years) in member engagement, customer services, or community programs, preferably in a membership or not-for-profit organisation AND/OR experience working as a paramedic
• Proven ability to develop and execute engagement strategies for retention and acquisition
• Understanding of Te Tiriti o Waitangi and ability to apply culturally responsive practices in engagement activities
• Strong knowledge of Aotearoa New Zealand's emergency, urgent, and primary health care system and workforce
• Ability to multi-task across several projects simultaneously
• Strong verbal (including presentation and influencing) and written communication skills
• Self-motivated, proactive, and results-oriented
• Permanent work rights in Aotearoa New Zealand with no restrictions

Desirable:

• Registered paramedic
• Tertiary qualification in business, communications, health, or other relevant field
• Experience managing a remote team
• Experience working with volunteers and/or in a not-for-profit membership environment
• Experience in delivering education activities
• Conversational te reo Māori capability

What we offer

At the College, we are committed to providing a supportive and enriching work environment, and you will enjoy a range of benefits:

• Genuine work-life balance with full time, 32 hour, 4 day work week
• A supportive, inclusive, and remote-first team culture
• Opportunities for professional development and mentorship
• A chance to make a meaningful impact in the paramedic community
• Flexibility and autonomy in your workday

Applications

Please submit:

• A cover letter (max 2 pages) addressing the selection questions detailed below
• A current CV (max 3 pages)

In your cover letter, please include:

1. A brief introduction to who you are and why you're interested in this role
2. Describe one member engagement or retention initiative you've led or would propose for the College. What was /is your approach and what results did you achieve / would you expect?
3. Explain your understanding of Te Tiriti o Waitangi and give one example of how you have (or would) apply culturally responsive practices in your work.
4. Describe your experience with either:

(a) building relationships with industry/education partners to create member value, OR

(b) working within Aotearoa New Zealand's health system. How is this relevant to engaging paramedics?

A cover letter addressing the selection criteria is required to proceed in the selection process.

Please note that only shortlisted candidates will be contacted.

Applications close: Tuesday 23 December 2025. Find out more and apply here.

For more information, contact Human Resources at hr@paramedics.org. This email is for legitimate questions about the role. DO NOT SEND APPLICATIONS TO THIS EMAIL.