ACP Terms & Conditions

ACP has a number of policies and terms and conditions that govern all members and website vistors.

Membership Terms and Conditions

  • ACP is a member organisation governed by a Constitution (the Constitution). Click here to view the Constitution.
  • ACP has a Code of Conduct that all members are expected to adhere to.
  • ACP has a restricted membership - to those mainly working in the paramedicine field as registered paramedics (a Full Member) or a person studying to be a paramedic in a recognised tertiary course of study (a Student Member).
  • Other forms of membership are Life Members, Fellow Members, Honorary Fellow Members, Associate Members, Retired Members and Graduate Transition Members. See the Constitution for the eligibility requirements for these forms of membership.
  • Membership applications will be reviewed and assessed by an administrator and determined whether the applicant is eligible to be a member by the Constitution. Applications for membership will usually be determined within 14 working days and applicants will be advised of the outcome of their application.
  • Memberships are non-refundable. Memberships have a cooling off period of 7 days from the time ACP approve a membership and receives payment, in which case a refund is permitted. A refund for memberships used longer than the cooling off period may only be permitted under circumstances.
  • Memberships are not transferable.
  • When a new member is admitted, a membership is for a minimum period of 12-months. If you pay by Payroll Deduction, Direct Debit, Bank Transfer or monthly Credit Card, you are required to pay for 12 months of membership even if you decide to no longer use the membership. If you suspend or cancel your Payroll Deduction, Direct Debit, Bank Transfer or monthly Credit Card in the first 12 months, you will be liable for the remaining component of the 12 month membership fee, and ACP will invoice you for that payment.
  • Student memberships require the full 12 months payment in advance.
  • All reduced price memberships (membership promotions and special offers) require the full 12 months payment in advance when joining or renewing.
  • If you renew your membership by paying for the full 12 months in advance, then the membership is non-refundable and not transferable if you decide to no longer use the membership.
  • If you renew (or continue) your membership after the first 12 months, and pay by Payroll Deduction, Direct Debit or monthly Credit Card, your membership is ongoing, and you must give 30 days’ notice to resign your membership. You will be liable for any membership payment arrears, but not for any unused months of the 12 month membership.
  • If you wish to resign your membership, you will be required to email to formally resign.
  • When you resign your membership with ACP you will automatically be moved to a Website Subscriber account, unless you notify us otherwise, and you agree to those Terms and Conditions.
  • By submitting a membership form and payment you are agreeing to these terms and conditions, to becoming a website “subscriber” and you agree to all ACP policies.

Website Terms & Conditions

By registering as a subscriber on ACP's website you agree to the following terms and conditions.

  • As a subscriber, you will receive certain benefits, including but not limited to:
    • Access to register for ACP CPD and Conferences
    • Access to some online learning content,
    • Access to an Account page that will hold your details, online learning completed on the ACP website and other activities you undertake
  • You agree to ACP communicating with you from time to time in relation to, but not limited to:
    • ACP Membership offers and promotions
    • ACP Online learning opportunities
    • ACP CPD and Conference offers and promotions
    • Other related offers and promotions
    • Newsletters in relation to College News and other items of relevance to paramedicine.
  • You agree to the ACP Privacy and Security Policy and the ACP Refund and Exchange Policy.
  • You can cancel your subscription with ACP at any time by emailing Your details will be removed from our system, including any details of past events, online learning undertaken, payments and invoices, and all associated certificates. ACP will not store or supply any of these details at a later date, as they will be deleted from our system.

Policy Overview

The Australasian College of Paramedicine Ltd (ACP) places the needs of our members first. We are committed to providing value-for-money membership services for our members. Our Refund Policy sets out the commitments we make to all our members and some of your responsibilities as members. To discuss your refund please contact us via email at

Membership Fees

Please review the Membership Terms and Conditions for details of refunds.

CPD Workshops

You may cancel your workshop booking without penalty or obligation by submitting to ACP an email providing at least 3 days’ notice prior to the relevant workshop. Cancellations made within three days of the workshop will not be refunded. If you are unable to attend for any reason you may have someone substitute for you - contact ACP prior to the event on to advise of the change.

If insufficient registrations are reached or presenters become unavailable, ACP reserves the right to cancel or postpone workshops and full refunds will be provided. ACP takes no responsibility for any additional costs incurred to the registrant.


Cancellation requests for conference bookings are reviewed on a case-by-case basis. If you would like to cancel your conference booking, please email with reason for cancellation.

Please note:

  • Cancellation requests made less than fourteen (14) days from the conference will be subject to payment of 50% of the full ticket price to cover expenses, including loss of revenue.
  • Cancellation requests made within five (5) days of the conference will not be refunded.
  • If you are unable to attend for any reason, you may have someone substitute for you – contact The College prior to the event on to advise of the change.

If insufficient registrations are reached or presenters become unavailable The College reserves the right to cancel conferences and full refunds will be provided. The College takes no responsibility for any additional costs incurred to the registrant.

At any College event or activity, members, attendees and volunteers must:

  • take reasonable care for their own health and safety, and that of others;
  • comply with instructions about work health and safety;
  • promptly report any event related hazards, injuries and incidents, including near misses; and
  • co-operate with emergency procedures.

General Information

  • ACP collects and administers a range of personal information for the purposes of maintaining its database of members, website subscribers and customers. The organisation is committed to protecting the privacy of personal information it collects, holds and administers.
  • ACP recognises the essential right of individuals to have their information administered in ways which they would reasonably expect – protected on one hand, and made accessible to them on the other. These privacy values are reflected in and supported by our core values and philosophies.
  • ACP is bound by the relevant jurisdictional Privacy Act 1988 (Cth) in addition to other relevant privacy laws, which impose specific obligations when it comes to handling information.
  • In broad terms this means that we:
    • Collect only information which the organisation requires for its primary function.
    • Ensure that stakeholders are informed as to why we collect the information and how we administer the information gathered.
    • Use and disclose personal information only for our primary functions or a directly related purpose, or for another purpose with the member’s consent.
    • Store personal information securely and protect it from unauthorised access to the best of our abilities.
    • Provide stakeholders with access to their own information, and the right to seek its correction.
  • ACP will adhere to the Procedures outlined below.


ACP will:

  • Only collect information that is necessary for the performance and primary function of ACP.
  • Notify members, subscribers and customers about why we collect the information and how it is administered.
  • Notify members, subscribers and customers that their information is accessible to them.

Use and Disclosure

ACP will:

  • Only use or disclose information for the primary purpose for which it was collected or a directly related secondary purpose.
  • For other uses we will obtain consent from the affected person.

Data Quality

ACP will:

  • Take reasonable steps to ensure the information we collect is accurate, complete, up-to-date, and relevant to the functions we perform.

Data Security and Retention

ACP will:

  • Safeguard the information we collect and store against misuse, loss, unauthorised access and modification.
  • Use professional companies to destroy personal records in accordance with federal legislation.


ACP will:

  • Ensure stakeholders are aware of ACP’s Privacy Policy and its purposes.
  • Make this information freely available in relevant publications and on the organisation’s website.

Access and Correction

ACP will:

  • Ensure individuals have a right to seek access to information held about them and to correct it if it is inaccurate, incomplete, misleading or not up-to-date.


ACP will:

  • Give members, subscribers and customers the option of not identifying themselves when completing evaluation forms or opinion surveys.

Making information available to other service providers

ACP will:

  • Can only release personal information about a person with that person’s expressed permission. For personal information to be released, the person concerned must sign a release form.
  • Can release information to third parties where it is requested by the person concerned.
  • Can disclose specific information in response to a court order or required by law.


ACP’s Board and CEO are responsible for adopting this policy.

ACP’s Board and all staff members, contractors and volunteers are responsible for the implementation of this policy. ACP CEO is responsible for monitoring changes in Privacy legislation and for reviewing this policy as and when the need arises.


As with many websites, we gather information about how visitors use our website. We may use the information we collect to:

  • Operate, provide, improve and maintain the Website
  • Customise and/or personalise your communications and shopping experience
  • Better respond to your customer service inquiries
  • Communicate with you about your membership, subscription and service needs
  • Communicate with you about our services, products and events, and for other promotional purposes
  • Improve our business
  • Administer contests, promotions, surveys or other website features


We always use industry-standard encryption technologies when transferring and receiving member and customer data communicated to or from our website. We do not transmit, process or store credit/debit card data through our website. Our online payment gateway adhere to all PCI DSS requirements. The security of our stakeholder information is of great importance to us, and we will take all reasonable precautions to ensure that your details are protected.

We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner. When that information is no longer needed, it will be permanently destroyed or de-identified.

Whilst it is true that no system is ever completely secure, we believe the measures we have implemented provide appropriate protection.

You may be able to access external websites by clicking on links we have provided on our website. However, these websites are not subject to our privacy standards, policies and procedures, and we expressly disclaim any loss or liability arising in relation to your access to, or any information you disclose on, those websites. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.