A new checklist has been launched to help registered health practitioners better address complaints from patients and clients. The resource has been jointly developed by Ahpra, the 15 National Boards and the Australian Commission on Safety and Quality in Health Care.
Consumers, health complaints bodies, professional organisations and indemnity insurers were consulted in the development of the checklist.
The checklist for practitioners handling feedback and complaints aims to better equip practitioners to handle patient complaints and to resolve issues quickly and effectively when they are first raised. Read more about the checklist here.
The web version of the checklist can be accessed here, and a pdf is also available for download.
Get unlimited access to hundreds of ACP's top courses for your professional development.
Join Now
The College is the peak professional body representing and supporting paramedics and student paramedics across Australia and Aotearoa New Zealand since 1973.
The College acknowledges Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land and sea in which we live and work, we recognise their continuing connection to land, sea and culture and pay our respects to Elders past, present and future.
The College acknowledges Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.