Session title: “What Do You See, What Do I See? Bridging Paramedic and Social-Work Perspectives with a Holistic Consultation Framework.”

Why this session matters

Non-acute presentations are increasing in paramedic caseloads, yet traditional rapid primary/secondary surveys rarely explore the biopsychosocial factors that drive repeat calls and fragmented follow-up. Inspired by King et al.’s nine-phase person-centred holistic consultation framework (Paramedicine, 2025), this session shows how paramedics can broaden their assessment to capture the social determinants that shape a patient’s entire journey. By pairing a paramedic with a social worker perspective, the session will illustrate how paramedics can affect hospital ward stays, discharge planning and community services engagement, and how a shared framework can support seamless continuity of care.

What participants will learn

1. Recognise the nine phases of King et al.’s holistic consultation framework and see how each phase augments the usual emergency assessment.
2. Identify at least three common biopsychosocial “blind spots” that often derail continuity of care for non-acute cases.
3. Apply a simple two-profession checklist to strengthen clinical notes, shared decision-making and service linkages.
4. Use practical safety-netting and health-literacy prompts so patients know when, where and how to seek help if their condition changes.

This webinar is the second in a series focused on exploring continuity of care. Each webinar will examine different aspects of the health care system and how they impact patients.

Presenters will draw from their own expertise, personal experiences, and case studies to paint a picture of how their profession and health care setting influences patient outcome.

Session two will be led by Hollie Shannon and Associate Professor Brendan Shannon. Hollie will share her experiences and expertise as a social worker in both hospitals and community outreach. Brendan will contrast that with his experience as a paramedic and how developing new models of care can positively impact our patients.

Click the below for information on the other sessions.

• Session One (June 2)
• Session Three (June 24)