"Communication breakdown": exploring the interface between primary health practitioners


Presented by Dr Natalie Fonda

This presentation explores how communication breakdown in the primary health setting has the potential to negatively impact patient outcomes. It does so via a worked case study that illustrates complexities in patient management, with particular emphasis on the interface between paramedics and GP’s. Problems explored relate to accessibility of documentation across the disciplines, referrals and help out-of-hours, the scope of practice of paramedics, and the role of the GP as a Gatekeeper.


Dr Natalie Fonda is a GP Registrar on the Sunshine Coast, and teaches sessionally into the University of the Sunshine Coast’s Paramedicine programme. Natalie brings a unique perspective to the challenges of inter-professional relationships within Primary Health Care, drawing on over a decade of combined experience as an Ambulance Victoria ALS paramedic, hospital resident, and most recently, as a GP Registrar.



30 minutes
24th Aug 2017
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