Communication isn't just talking. Our daily lives are made up of interactions and exchanges. Effective clinical communication, collaboration and teamwork are widely recognised as key factors in providing safe, coordinated and comprehensive care. Professional communication can have the potential to impact outcomes for the people we look after, for students and early clinicians, for nurses and hospital teams. In this session we will explore tips and techniques to communicate in challenging situations. Have you ever faced a barrier to having your views heard? Then this is the session for you. Suitable for all level clinicians, managers, students and team leaders.

Presented by: Dan O’Brien

Hosted by:Jonas Ogonowski, Learning and Development Officer, Australasian College of Paramedicine

Biography: Dan O’Brien

Dan O’Brien is a practicing registered paramedic and a Clinical Education Officer with the Australasian College of Paramedicine. Dan has experience in clinical and management roles in ambulance as well as undertaking a secondment in patient safety with Children’s Health Queensland. Dan has an interest in primary care/community paramedicine as well as ensuring patients receive safe and high quality care.