The ACP International Conference provides an unmatched opportunity for our members to learn from experts and leaders in paramedicine. ACPIC 2021 was delivered as a hybrid conference (online and face to face in the Sunshine Coast, QLD and Hobart, TAS) in November 2021.

Violent encounters and safety issues are a frequent occurrence in the healthcare setting, and experiences of violence are reported by paramedics worldwide. While concern for safety and violence presents on many different call types, in this study, the themes of safety and violence presented as a significant consideration on mental health calls as reported by paramedics and management. Challenges exist with the historical and ongoing understanding of those with mental health needs as violent, and equity concerns exist with regard to appropriate management of mental health emergencies. Recommendations are provided to enhance safety for both care providers and recipients.

Biography: Polly Ford-Jones

Polly Ford-Jones AEMCA, MA, PhD, is a Professor in Allied Health at Humber Institute of Technology & Advanced Learning in Toronto, Canada. She is a practicing Primary Care Paramedic in southern Ontario and a qualitative researcher. Her research focuses on issues of health equity, the social determinants of health, and emergency prehospital mental health and psychosocial care.

Session moderator: Lauren Clothier